Hotel Cashiers

Job Summary We are seeking an honest, organised, customer-focused, and detail-oriented Hotel Cashier to handle payments, process guest transactions, issue receipts, maintain accurate cash records, and support the hotel's daily financial operations. The successful candidate should demonstrate strong numerical skills, integrity, attention to detail, and the ability to provide excellent customer service while handling cash, card, and mobile money transactions.

Key Responsibilities / Job Description A. Payment Processing Receive payments from guests for accommodation, food, beverages, and other hotel services. Process cash, debit and credit card, and mobile money payments, including M-Pesa, where applicable. Issue accurate receipts and invoices for all transactions. Verify payment amounts and ensure transactions are recorded correctly. Process authorised refunds, discounts, and adjustments according to hotel policy. B. Cash and Financial Management Maintain an accurate record of all cash received and payments processed. Balance the cash drawer at the end of each shift. Prepare daily cash-up reports and submit collections to the authorised supervisor. Report cash shortages, overages, suspicious transactions, or discrepancies immediately. Safeguard cash, receipts, payment records, and other financial documents. C. Guest Service Welcome guests professionally and respond politely to payment enquiries. Explain bills and charges clearly to guests. Coordinate with the front office, restaurant, housekeeping, and accounts departments to verify guest charges. Handle payment-related complaints professionally and refer unresolved issues to the supervisor. Maintain guest confidentiality and protect financial information. D. Billing and Record Keeping Enter transactions accurately into the hotel's Point of Sale (POS), billing, or Property Management System (PMS). Verify room charges, restaurant bills, and other service charges before processing payments. Maintain proper records of receipts, invoices, credit transactions, and payment confirmations. Prepare shift reports and support daily revenue reconciliation. Ensure all transactions are supported by appropriate documentation. E. Compliance and Internal Controls Follow hotel cash-handling procedures and financial policies. Ensure that payments, discounts, voids, and refunds are properly authorised. Never share cash-register passwords or payment-system credentials. Report suspected fraud, counterfeit currency, or unauthorised transactions. Cooperate with internal and external audits when required. 3. Academic Qualifications A minimum of KCSE certificate, preferably with a mean grade of C- or equivalent. A certificate or diploma in Accounting, Finance, Business Administration, Hospitality Management, or a related field is an added advantage. Basic accounting and numerical skills are essential. Computer literacy, particularly Microsoft Excel, is desirable. Knowledge of POS systems, hotel billing software, or accounting software is an advantage. 4. Experience Requirements Previous experience as a cashier in a hotel, restaurant, supermarket, retail outlet, or other customer-facing business is an advantage. Experience handling cash, card payments, M-Pesa transactions, and daily cash reconciliation is desirable. Familiarity with hotel billing systems, POS systems, or Property Management Systems (PMS) is an added advantage. Fresh candidates with relevant training, strong numerical skills, and a willingness to learn may be considered. 5. Required Skills and Competencies Strong numerical and basic accounting skills. High levels of honesty, integrity, and accountability. Accuracy and attention to detail when handling payments and preparing reports. Good communication and customer-service skills. Ability to operate cash registers, POS systems, and basic computer applications. Strong organisational and time-management skills. Ability to remain calm and professional during busy periods. Ability to maintain confidentiality and follow financial controls. Good teamwork and coordination skills. 6. Personal Attributes The ideal candidate should be trustworthy, punctual, professional, courteous, organised, and capable of handling financial responsibilities with minimal supervision. 7. Working Conditions Willingness to work shifts, weekends, public holidays, and occasional night shifts where required. Ability to work in a busy hotel environment. Willingness to comply with hotel service standards, cash-handling procedures, and operational policies. 8. How to Apply Interested and qualified candidates should submit an updated CV, copies of relevant academic certificates, and contact details for referees by registering account on https://jobs.helaworkskenya.co.ke Only shortlisted candidates will be contacted.